Month-end dates fill up 4 weeks out — book early to lock your crew and date. See typical moving costs
[PHONE NUMBER] Get my price
Legal

Terms of service

Last updated [DATE]

[DRAFT TEMPLATE — have this reviewed by your legal advisor and adjusted to your actual policies before publishing. Delete this note.]

1. Who we are

These terms apply to moving, packing, storage and related services provided by [LEGAL BUSINESS NAME] (“Top Moving Pros”, “we”, “us”), [ADDRESS].

2. Quotes and pricing

Local moves are billed hourly from the crew’s arrival. Long-distance moves are quoted as a flat rate based on the route and inventory you provide. Your quote covers the items and services listed in it. If items or services are added on the day, your crew lead will confirm the change and the new price with you in writing before continuing.

We do not charge separate stair, elevator or fuel fees. Taxes are extra.

3. Booking, deposits and rescheduling

A deposit of [AMOUNT / %] confirms your date and crew. You may reschedule free of charge up to 48 hours before your move. [Cancellation and deposit refund terms.]

4. Arrival window

We arrive within the 2-hour window given at booking. If we arrive after the window closes, the first hour of an hourly move is free. [Exceptions — e.g. severe weather, road closures.]

5. Your responsibilities

  • Provide an accurate inventory and access details (stairs, elevators, parking).
  • Arrange building permissions where required; we can help with elevator bookings and certificates of insurance.
  • Keep valuables, cash, documents, medication and jewellery with you.
  • [Items we cannot move — e.g. hazardous materials, propane, firearms, perishables.]

6. Liability and protection

Basic released-value coverage of [$X.XX per lb per article] is included on every move. Full replacement-value protection is available for an additional charge. [Exclusions — e.g. items packed by the customer, pre-existing damage, particle board furniture.]

7. Claims

Report any loss or damage to your crew lead on the day or to us within [X] days of delivery. We settle claims within 7 days of receiving a complete claim.

8. Storage

[Storage billing period, access, notice to retrieve, and terms for unpaid storage.]

9. Payment

The balance is due when the move is complete and you have signed off. [Accepted payment methods.]

10. Governing law

These terms are governed by the laws of [PROVINCE] and the federal laws of Canada that apply there.

11. Contact

Questions about these terms: [EMAIL]@topmovingpros.ca or [PHONE NUMBER].